Happy Customers

We work hard to make you happy.

We appreciate the trust that our customers demonstrate when they sign a contract with us. Whenever a job is finished and a written thank you is sent, it makes being in business very rewarding. We’re proud to have these testimonials to share with you, and also proud to have no complaints with The Better Business Bureau or The Department of Consumer Protection.

 

Neil did a great job (as always) with the installation and meticulous cleanup.
It's always a pleasure doing business with you.
    Cindy
Jim Lynch did a great job of explaining his proposal - very clear and assuring of the quality of your work.  Carpenters Neil and Darek did superb job, real perfectionists.  Roofing crew did great job and worked very hard.
We are delighted with all that was done.
    James, Avon
In an age of impersonal business transactions, we were impressed with the actual contact and follow up every step of the way.  Thank You!
     F.V., West Hartford

Jim, we want to compliment you and the Bartlett-Brainard staff and sub-contractors for the excellent experience and professionalism exhibited in the replacement of our roof with the Owens-Corning roofing system.  The Job was performed one day earlier than originally anticipated as well as completed in the course of one day.  The roofing crew was excellent.  They arrived on-time, set to work immediately after consulting with us and operated as a well honed team throughout the process.  The resulting new roof is a perfect match to our homes color scheme.  Despite a very windy day all of the debris was picked up leaving a clean finish to the yard.  A job well done!

      John and Linda, Bloomfield


Thank you,  Your serviceman was very thorough and did an excellent job with my siding trim.

     Lawrence, West Hartford

Excellent workmanship & outstanding customer service from all staff.  Cathy, you should be very proud of your company and the service and care you give to customers.  You go above and beyond!!!  Thank you.
     Kathleen, Newington

It's always a pleasure to do business with your company! I know, in advance, that the job will be perfectness again.

Chet, Wethersfield
 

Cathy,
We would like to thank you, Jim and the crew for a fast and easy experience in getting a new roof. The crew worked diligently and in sync and were very conscious of the grounds, deck and house work area.
Thank you again. Be assured that should we need your services in the future, we will ask.

Diana, West Hartford

  I was so pleased with the service that I would like Bartlett Brainard
 
to adopt me and my house!

    Susan, West Hartford

My father and I are so happy and thrilled with the siding job that you have done on his house. Emery and John have been great to work with and so easy to have around. We appreciated their good humor and perseverance during these last couple of weeks while working in less than ideal conditions. Even though it is time for you to move on to your next job, we will miss you!"
Our heartfelt thanks for a job well done.

Margaret, West Hartford
 

Dear Staff,
We would like to acknowledge the entire team at Bartlett Brainard for their outstanding commitment to Customer Service. This past spring we had vinyl siding, new windows and a door installed by your company. From day one your salesperson introduced your products and services with the highest professionalism. He presented options for our windows as we needed to adjust the style and size to fit and compliment the house. He followed through on the entire project from the very beginning to its completion and was always available to answer any questions we had. There was never a problem with any request and he was always timely in getting back to us. His dedication and commitment was outstanding. The window and door installers showed pure craftsmanship during the installation. The siding crew ensured all of our request were met and advised when alterations were needed to be made. Both teams were friendly and very easy to work with.
We have recommended your company to our family, friends and neighbors, and have received numerous compliments on our house.
Thanks again for the great job!
Sincerely,

David and Joanne, Wethersfield 
 

Catherine,
Thank you! The work performed was excellent!! We chose the right company to do our roof.
 Best,

Tom, Newington

Dear Cathy,
I wanted to offer my congratulations to you on receiving the CT Better Business Bureau's 2010 Torch Award. It certainly recognizes the way in which you conduct your business and, as one of your customers, I can certainly attest to that.
Regards,

Bill, Avon

Dear Jim,
Now that the replacement window and siding project is finished, we want to thank you for a job well done. We are delighted with the results and the completion is due in good measure to your effectiveness and diligence.
Your demonstration of the products was straightforward and knowledgeable. You answered all our questions with patience and good humor. Your confidence in the Bartlett Brainard products and the company's ability to deliver gave us confidence. You engendered a sense of partnership in the project at a time when we were feeling a bit overwhelmed. Your oversight, coordination and attentiveness of the job once it started assured us that all of our requirements and the entire project were being managed efficiently.
Thanks for making a HUGE project see like a walk in the park!
Sincerely, 

Martha and James, West Hartford

 

Cathy,
Thanks for the phone call. We are very happy with all the work. The House looks so much better! Here are some of the "extras" that you gave us:
Your suggestion to rescreen the porch - what a difference!
Emory and John for the siding and killing the bees, cleaning the gutters and sweeping the garage as well as a great cleanup.
Also new doorbells, window guys doing the job so quickly and neatly, Neil for the porch railing and steps - they are so much more solid - and another great cleanup!
Bartlett Brainard is a great company!
Many Thanks

Barbara and Peter, Farmington

 

Dear Cathy & Ed,
I thought I would take a minute to write to compliment you and your crew for the excellent work recently completed on my home. Dave & Ken are highly skilled and their professionalism and attention to detail deserve high praise. Each of my requests was responded to by a "no problem" from Dave.
It's refreshing today to see a crew so dedicated to quality work and customer satisfaction. I would not hesitate to recommend your firm.
Sincerely,

Ed, Simsbury

 

Dear Ed,
I want to compliment you and your crew for your professionalism in siding our home. Your quote was competitive, detailed and prompt. David & Tim, the installers, were competent, accommodating and even tolerant of our questions and changes. They were very prompt, efficient and thorough.
Sincerely,

Richard, West Hartford

 

Bartlett Brainard,
We would like to thank you for the great job that Neil did on the screen porch. The workmanship is first class, and we are looking forward to enjoying the benefit of having that beautiful place to have meals and gently relax.
Very truly yours,

Paul & Hilda, West Hartford

 

Thank you for everything!  I couldn't be more pleased with the outcome of all your work.
If only everyone operated as you do!
      Barbara, West Hartford
 
Dear Cathy, Ed & Crew,
You all get a perfect 10 in our books. We can't thank you enough for the wonderful job you all did.
Sincerely,

Pete & Susan, West Hartford

 

Dear Cathy,
Please tell John how much I appreciate the job he did replacing sash balances May 12th. His work ethic and attention to detail is commendable, along with neatness and professionalism which is rare in today's world. Thank you.
Sincerely,

Lois, West Hartford

 

Dear Ed,
Many thanks to you and your fine company for the first class job just completed at our home. The siding makes the place look like a million bucks.
Sincerely,

Norman, Avon

 

Dear Ed & Cathy,
We are writing to let you know how very pleased we have been with your outstanding response to our claim regarding faulty siding on our home. You promptly made contact with the manufacturer, followed up, and assisted us to provide them with the detailed information, which they required.
Sincerely,

Ev & Helen, West Hartford

 

Dear Cathy,
Naomi and I interviewed 7 different vinyl siding and windows contractors throughout the Farmington Valley before selecting Bartlett Brainard. We were initially impressed by you company's strong reputation for quality and customer service and our experience with your entire team made it clear why you've been in business for your 70 years. Your sales person Ed Murdza did not fit the "mold", unlike most of the sales people we met; he was honest, candid and very helpful throughout the entire project. We were also blessed with your lead vinyl installer, Yvon, who was a true professional, addressing all of our concerns and questions, followed by easy to understand options, plus he was a really nice guy.
Neil and his assistant John were top-notch from start through finish, and their work on our bay window and exterior doors look fantastic! Plus, they handled all our questions and concerns like real professionals. They always made time to discuss our options and address our needs, no matter how small or trivial they may have seemed to most people.
Our Gutters look great! I realize that gutters are typically an afterthought, but not for us. Quality construction and expert fabrication in combination with leaf protection put the finishing touches on our home, and help keep me off the ladder! Again, beautiful work with attention to detail, clearly the theme at Bartlett Brainard.
Your personal input and guidance throughout the entire project with regard to aesthetic considerations (vinyl colors, shutters, surround, windows, etc.) helped us explore our options with confidence. In short, thank you for running a quality business, built on trust and integrity.

Bob and Naomi, Simsbury

 

We wish to commend your workmen for their professionalism, their attention to detail, and their courteous and cooperative manner. The work site was left in a clean and orderly condition at all times, and they worked at a rapid and expert pace. We are delighted with the results of this project and are enjoying the totally "new look" you have created for us.

Ernest, Farmington

 

Dear Cathy,
Thank you and all of your staff for all of your service, help, kindness and friendship.
I am extremely pleased with everything.
Sincerely,

Terry, West Hartford

 

Good Afternoon Cathy Davis,
Your Company recently installed new siding and gutters. The work was completed in two weeks as advertised. Your guidance, advice and general caring were much appreciated. Yvon, the installer, was courteous, friendly and completed the job on time and on target. Yvon did whatever it took to do the job right. Neighbors and strangers have commented how our house was transformed into a great looking home. My wife and I could not agree more. Your price was very competitive. Please feel free to use us as a reference.
Thanks again to you and Yvon,
Regards,

Greg and Anne, West Hartford 

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